FAQ
MY ORDER
What if I want to change or cancel my order?
Email us at info@pretty-baby.co and if the order hasn't yet been processed we will try to accommodate you. Once the order has been processed and shipped, we are unable to make any changes. However, we do accept returns and exchanges on select items in the original condition.
What currency will I be charged in?
All orders are processed in CAD.
Sale items are final sale. We know that buying things online that are final sale can be difficult! We'd be thrilled to answer any questions you have via email to help you find the perfect fit.
How long do I have to make a return?
Refund: 14 days from shipment arrival
How do I make a return?
Please reference our Return PolicyWhat condition does my return need to be in?
Your package must include all original packaging materials. We do not accept returns that have any body lotion, deodorant or any markings of any kind. If the tags, liner or any part of the suit has been tampered with or damaged, or you are returning a non returnable item, we reserve the right to decline your return and you will incur a $40.00 return shipping cost.
Swim Bottoms: Not returnable
Can I return an item I was gifted?
Returns can only be created by original purchaser.
Where does my order ship from?
We are a Canadian company and your order ships from BC.
SUSTAINABILITY
What are your swim suits made out of?
Recycled fishing nets
What environmental impact have you made so far?
• Small production to minimize waste.
• Minimally used packaging is recycled and recyclable.
PRODUCT INFORMATION / CARE INSTRUCTIONS
Our swimsuits are made with the highest quality fabrics. To keep your swimwear in tip top shape please follow our care instructions.
Swimwear: hand wash cold with a mild detergent and lay flat to dry in the shade.
- Hand wash with a mild detergent in cold water only
- Lay flat to dry in the shade
- Do not tumble dry, dry clean, iron or use bleach
- Avoid contact with rough surfaces as it can cause pulling of the fabric
- High amounts of chlorine can ruin your bikini, make sure to wash immediately after use
- Certain tanning oils, sunscreens, and fake tanning can stain or damage your bikini
To extend the life of your swimsuit we recommend rinsing immediately after use.
Do your swim tops have padding?
At this time, we don't offer padding.
How do I know what size to pick?
Have a peek at our sizing chart here.